Frequently Asked Questions (FAQ)
FAQ
Terms of Service
J&T Express: Flat RM7.50
The above prices already include surcharges and taxes. There are no hidden charges!
Shipping of bulky items will not be counted!
East Malaysia Mailing Costs
Poslaju: all RM18.00
The above prices already include surcharges and taxes. There are no hidden charges!
Shipping of bulky items will not be counted!
Return Form
As the items sold by J & Y World Hardware SDN BHD are related to personal hygiene and health, the items sold will not be returned or exchanged. This policy applies to all items sold on this website.
Exception Plan: We only guarantee you within three days of receiving the goods!
When you receive the goods, please be sure to check the operation of the goods immediately. The following schemes are allowed to be returned:
1. Problems with the operation of goods, such as: really placing the battery following the code (+/-). Every product passes quality inspection before it is sent out, and product handling problems may occur during delivery.
2. Incompleteness or defect of the goods: You may find that the goods are broken, cracked or the goods are insufficient in accessories, which can be returned. In any case, J&Y World Trading has the right to affirm the decision to return or exchange. Unnecessary returns will not be processed. But you can rest assured. Our professional judgment will not disappoint you. We will go all out to do the best service for you.
3. Receipt of the wrong goods: You have a very low probability of receiving the wrong goods. If you really met, please inform us immediately, and we apologize to you very much!
How to Return or Exchange?
When you encounter the following situations, please notify us immediately:
Goods will not be operated: Telecommunication Union or E-mail us, we will teach you the correct placement method.
Defects of the Goods: be sure to notify and send us a photo.
Wrong goods received: contact us for a solution note! Before returning or exchanging, you must notify us!
Before returning, please write down the following information on paper and send it back to us:
1. Order number
2. Reasons for return
If you return the goods without the above information, the return may not be recognized and processed!
Goods Returned and Unsigned Goods
The goods returned by the mailing company may be due to the wrong address or information, which was not signed or returned by the customer on the spot: If you want to re-send the goods, the customer must pay the second postage. Let us handle the second shipment. Refunds are not accepted, because the goods sold are not refundable. The customer must pay the postage or get spare parts. The postage required to return the goods shall be paid by the buyer.
Cancel the Order
For all confirmed orders, we will ship the goods as quickly as possible. Therefore, once the order is confirmed, the goods will not be refunded.
Privacy Policy
- What personally identifiable information is collected from you though the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The Security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Refund Policy
J&T Express: Flat RM7.50
The above prices already include surcharges and taxes. There are no hidden charges! Shipping of bulky items will not be counted.
East Malaysia Mailing Costs
Poslaju: RM18.00
The above prices already include surcharges and taxes. There are no hidden charges! Shipping of bulky items will not be counted.
Return Policy
As the items sold by J&Y World Hardware SDN BHD are related to personal hygiene and health, they will not be returned or exchanged. This policy applies to all items sold on this website.
Exception Plan: We guarantee returns or exchanges within three days of receiving the goods. When you receive the goods, please check their operation immediately. The following conditions are allowed for returns:
1. Operational Problems: If the item does not operate correctly, such as not working even when the battery is placed correctly. Every product passes quality inspection before shipping, but handling problems may occur during delivery.
2. Incomplete or Defective Goods: If the item is broken, cracked, or missing accessories, it can be returned. J&Y World Trading reserves the right to affirm the decision to return or exchange. Unnecessary returns will not be processed, but our professional judgment will ensure the best service for you.
3. Wrong Goods Received: If you receive the wrong item, please inform us immediately. We apologize for any inconvenience caused.
How to Return or Exchange
When you encounter the following situations, please notify us immediately:
- Goods will not operate: Contact us via telecommunication or email, and we will guide you on the correct operation.
- Defective Goods: Notify and send us a photo of the defect.
- Wrong Goods Received: Contact us for a solution.
Note: You must notify us before returning or exchanging goods!
Before returning, please include the following information:
1. Order number
2. Reasons for return
If you return the goods without the above information, the return may not be recognized and processed!
Goods Returned and Unsigned Goods
If the mailing company returns the goods due to an incorrect address or information, or if the customer does not sign for the goods on the spot, the customer must pay the second postage for re-sending the goods. Refunds are not accepted because the goods sold are non-refundable. The customer must pay the postage or get spare parts. The postage required to return the goods shall be paid by the buyer.
Canceling the Order
For all confirmed orders, we will ship the goods as quickly as possible. Therefore, once the order is confirmed, the goods will not be refunded.